Track Your Order

To see when your order should arrive, visit our Shipping Policy page. It lists delivery times and available methods for each country. Your tracking page will also show the current estimated arrival.

Sophie & Olivia Lingerie ships worldwide using fulfillment centers that help avoid added duties or taxes. After we email your tracking link, it typically updates once the package clears customs—usually within 48–72 hours—per standard international procedures.

If your package is past the estimated arrival window, please email us at contact@sophieoliviastore.com. Our support team will take care of it and ensure your order reaches you.

Changed your mind? You can return or exchange items within 30 days of delivery. To get started, email contact@sophieoliviastore.com. Note: please review our Return Policy and include the requested details.